Telephone-Department Extensions
HOW TO SELECT THE DEPARTMENT YOU NEED USING OUR AUTOMATED ATTENDANT
This information is provided to all of our patrons in order to direct your telephone calls to the proper destination to meet your individual needs. You will be greeted by an automated attendant giving you the following options to choose from:
If this is a doctor, a doctor’s office or an emergency (*), please press 5.
This line is checked frequently; however, if you do not receive a call back within 5-10 minutes please call the office a second time.
(*Sudden loss of vision or trauma to the eye)
To make an appointment, please press 6.
Our staff will ask you a series of questions necessary to schedule the correct visit to meet your needs. Types of questions:
Are you a new patient to our practice?
Which doctor would you like to see?
What is your insurance and/or does it require you to secure a referral from your primary care physician?
Do you have vision benefits?
What is the reason for your visit? Did you receive a reminder card and if so what are the letters beneath your address?
For information on Cataract, Glaucoma, Laser Vision Correction, Oculo-plastic surgery or you wish to speak with a surgical counselor, please press 7.
If you have questions regarding pre/post operative drops?
If you have questions related to your schedule surgery?
If you wish to schedule surgery for laser, LASIK, PRK, oculo-plastics?
If you would like additional information regarding surgical procedures?
If you are having any post operative problems with vision, irritation etc.?
For billing or insurance inquiries, please press 8.
If you would like an explanation of the statement you received from our practice.
To provide guidance to you on how to obtain benefits under your specific insurance plan.
To answer questions regarding our financial policies.
To provide general support for any billing questions for services rendered at our facility.
For all contact lens inquiries, please press 9.
If you have questions related to contact lenses and fits?
If you are calling to place an order for contact lenses?
If you are calling to check on the status of an order already placed?